Rizal Andi Kartiwa
Rizal Andi Kartiwa
Head of Operations
Sector: Hospitality
Salary: $3000 / Monthly
(Age: 37 years)
Jakarta, Jakarta, IndonesiaAbout
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Academic Level Diploma
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Industry Hospitality
PROFESSIONAL SUMMARY
Dear Recruiter
Education
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2005 - 2009
UNTAG - Prima Manajemen Perhotelan
Diploma Hotel Management
Experience
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2022 - Present
Sedjuk Bakmi & Kopi Indonesia
Head of Operations
In charge for 14 branches manage 350 subordinate team responsible for : customers satisfaction smooth operations in bound marketing achieve target revenue control opex achieve target profit
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2021 - 2022
Harris Suite Hotel Puri Mansion Jakarta
F&B Manager
In charge for F&B department in Hotel both kitchen and service manage 2 outlet which is all day dining & banqueting manage 15 subordinate responsible for: achieve revenue target ensure customers satisfaction are meet the target creating promotion calendar creating budgeting
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2018 - 2020
Grab Kitchen Indonesia
F&B Operations Manager
Manage 50 store of Grab Kitchen across Indonesia ensure prep time kitchen merchant less than 10 minutes create opex budgeting control opex as per budget create virtual brand to increase revenue create monetize program to rent out the public space of grab kitchen
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2016 - 2018
Kayu Kayu Restaurant at Alam Sutra, south Tangerang, Indonesia
General Manager Restaurant
Create budgeting create marketing strategy ensure customers satisfaction create new menu base on menu engendering and customers preferences recruiting and team development controlling cost to maximize profit
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2015 - 2016
Aston Marina Hotel Jakarta
F&B Manager
In charge for F&B department in Hotel both kitchen and service manage 4 outlet which is all day dining, banqueting, Lobby Lounge, Roof Top Bar manage 30 subordinate responsible for: achieve revenue target ensure customers satisfaction are meet the target creating promotion calendar creating budgeting
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2014 - 2016
Pancious Restaurant Jakarta
General Operations Manager
Manage 12 Branches across Jakarta Ensure operation run smoothly as per the SOP training team control OPEX
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2012 - 2014
Maurissa Enterprise
General Manager Restauarant
Manage 3 brand (Sagoo kitchen restaurant, kopi lay, Lekker Bekker restaurant) Create budgeting create marketing strategy ensure customers satisfaction create new menu base on menu engendering and customers preferences recruiting and team development controlling cost to maximize profit
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2010 - 2012
Rosewood Hotel Riyadh Saudi Arabia
Restaurant Manager
Manage day to day all day dining restaurant are meet company standard ensure all team delivery high quality of service as per SOP ensure customers satisfaction create monthly promotion create up selling program
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2007 - 2010
Sagoo Kitchen Restaurant
F&B Supervisor to Area Manager
Manage day to day all day dining restaurant are meet company standard ensure all team delivery high quality of service as per SOP ensure customers satisfaction create monthly promotion create up selling program