Bulbuli Bala
Bulbuli Bala
Assistant Restaurant Manager
Sector: Hospitality
Salary: $70,000.00
(Age: 36 years)
Navi Mumbai, Maharashtra, IndiaAbout
-
Academic Level Degree Bachelor
-
Industry Hospitality
PROFESSIONAL SUMMARY
A Food and Beverage Manager with over 10 years of experience in the hotel industry, predominately in major global brand establishments, with a desire to develop and enhance skills in all aspects of Food and Beverage Management, People Management, and always with a strong focus on the Customer.
Highly experienced in all aspects of Food and Beverage Management including planning of daily operations, organising staffing levels, training and mentoring junior staff, and dealing with guests needs, with an outstanding track record of achievement.
Education
-
2010 - 2023
Bharathiar University
B.Sc. degree in Hotel Management
• Bharathiar University; 3-Year B.Sc. degree in Hotel Management, graduated May 2013 • Bengal Nalanda Group; 3-Year Diploma in Hotel Management – from July 2010 to June 2013
Experience
-
2021 - Present
Four Points by Sheraton, Mumbai
Assistant Manager F&B Service
• Assisting in Management of the Food & Beverage Team • Conducting Day-to-Day Restaurant Operations • Interacting with guests to obtain feedback on product quality and service levels • Coaching and counselling of employees in their performance on an on-going basis • Supervising and training up to 25 executive and associate staff members • Analysing information and evaluating results to choose the best solution and solve problems
-
2021 - 2022
Radisson Blu, Gorakhpur
ASSISTANT RESTAURANT MANAGER
• Introduced department meetings to communicate a clear and consistent message regarding goals and objectives to the team • Collaborated with team members and operations staff during daily service ensuring overall guest experience meets and exceeds expectations, reacting to and addressing problems as they occur • Acted as Restaurant Manager reporting directly to the F&B Director in this role • Took on the responsibility of hotel Manager on Duty • Guided, mentored and trained up to 30 staff members in customer service skills, steps of service, sequence of service, holding them accountable to the agreed standards • Established a strong and loyal team with significant uplift in skills which exceeded management expectations. Staff turnover in my department reduced by 20% over the year • Developed and implemented strategic plans on behalf of direct reporting teams and F&B management for each of the responsible outlets. Taking feedback and adjusting plans to ensure the efficient operation of the outlet • Positive guest feedback in handling complaints, took ownership and resolved issues, resulting in an improved Customer Satisfaction Rate (CSAT) across the F&B outlets by 35%
-
2020 - 2020
Le Meridien Resort (Marriott), Mahabeleshwa
ASSISTANT RESTAURANT MANAGER
• Ensured guest satisfaction by approaching every table and making sure the guest’s dining expectations have been achieved • Supervised, mentored and trained up to 20 staff members • Developed skills in a fast-paced, high-pressure luxury brand hotel environment
-
2019 - 2020
Four Points by Sheraton, Navi Mumbai
F&B EXECUTIVE
• Opened and closed restaurant shifts • Acted as Assistant Restaurant Manager • Achieved ‘Star Executive of the Quarter’ • Generated positive guest feedback (refer TripAdvisor, guest surveys)
-
2018 - 2019
Courtyard by Marriott, Chennai
F&B EXECUTIVE
• Coordinated restaurant and other outlets in the absence of the Restaurant Manager and Assistant Restaurant Manager • Achieved Executive of the Month • Gained familiarity with MICROS POS, MS Windows and Office products
Honors & awards
-
February 2023
• Manager of the month award
• Manager of the month award, Four Points by Sheraton, February 2023
-
2021
• Formal appreciation
• Formal appreciation and recognition from Radisson Blu, December 2021
-
2019
Letter of Appreciation
• Letter of appreciation for commendable performance, Four Points by Sheraton, October 2019
-
2019
• Star Executive of the Quarter
• Star Executive of the Quarter, Four Points by Sheraton, October 2019.
-
August 2018
• Executive of the month
• Executive of the month; Courtyard by Marriott, Chennai, August 2018