Mir Shakir Ullah Jan
Mir Shakir Ullah Jan
Restaurant Manager
Sector: Hospitality
Salary: AU$25000 / Yearly
(Age: 27 years)
Peshawar, Khyber Pakhtunkhwa, PakistanAbout
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Academic Level Master’s Degree
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Industry Agriculture
PROFESSIONAL SUMMARY
Having 4 Years+ Experience as a Restaurant Manager skilled in overseeing all restaurant operations, menu development, and team leadership. Client-focused with a strong background in food safety and HACCP implementation.
Education
- 2021 - 2023
- 2016 - 2020
Experience
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2022 - Present
Maragala Resturant Peshawar
Restaurant Manager
Lead a team of 12, comprising 4 kitchen staff and 8 waiting assistants, to ensure the provision of an excellent restaurant service for guests; report to the Restaurant Owner. Duties • Facilitate all aspects of the business inclusive of accounts and stock take, liaise with various suppliers and product representatives, and coordinate operations Coordinate the daily front of house and back of house restaurant operations including the opening and closing of the restaurant. • Oversee the budget and restaurant financials inclusive of cashing up, invoicing and supplier payments. • Ensure the delivery of superior customer service to maximize customer satisfaction, and respond to and resolve customer complaints. • Review product quality, research new suppliers, monitor stock levels and order produce when required according to HACCP. • Organize the staff rotate and weekly shift schedule, appraise staff performance and provide feedback. • Introduce new menu items and update the menu to meet supply and demand, • such as gluten free items and high-end products. • Oversee the update of standard procedures in all aspects of the company's operations with a specific focus on the customer. • Ensure compliance with all sanitation, food hygiene and safety regulations to maintain a good reputation. • Train new and current employees on proper customer service practices, and implement updated policies and protocols. Key Achievements • Implemented a new seafood menu which increased revenue and profits by 23%. • Successfully reduced food wastage and costs by 5% and achieved 95% in customer service satisfaction.
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2020 - 2021
Madina Medical Center
Restaurant Manager
Commanded a team of 10, comprising kitchen and waiting staff, to ensure the provision of an unrivalled service for guests; reported to the Business Owner. Duties • Worked in close collaboration with the kitchen, back of house and front of house • staff in the development of the menu and the delivery of customer service. • Controlled operational costs, identified measures to cut waste and estimated • future requirements for goods, kitchen utensils and cleaning products. Encouraged the upkeep of the restaurant's good image and suggested ways to improve it.
Honors & awards
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2025
HACCP Level 4 UK High Field
Qualification offered by Highfield Qualifications in the UK, designed for individuals working at a management level within the catering industry who need a deep understanding of Hazard Analysis and Critical Control Point (HACCP) principles to effectively manage food safety within their establishment