Bella Yudha Wijaya

Front Office Supervisor

-Greet and assist guests with check-in/check-out procedures. -Ensure all guest inquiries, requests, and complaints are handled promptly and professionally. -Monitor front desk operations to ensure high standards of guest satisfaction. -Maintain a professional and welcoming atmosphere in the reception area. -Ensure proper cash handling, billing, and accounting procedures are followed. -Resolve issues related to overbooking, service failures, or staff shortages. -Act as the Manager on Duty in the absence of senior management.

Front Desk Agent

-Greet guests warmly upon arrival and ensure a smooth check-in process. -Confirm reservations, verify identification, assign rooms, and issue room keys. -Process check-outs efficiently, handle payments, and ensure guest satisfaction before departure. -Make new reservations via phone, email, or online systems. -Modify or cancel existing bookings per guest requests. -Maintain accurate records of room availability and rate changes. -Provide information about hotel services and amenities. -Handle guest requests, complaints, and feedback in a polite, timely, and effective manner. -Follow up with guests to ensure satisfaction and resolve issues if any arise. -Operate hotel software systems

Front Office Supervisor

-Greet and assist guests with check-in/check-out procedures. -Ensure all guest inquiries, requests, and complaints are handled promptly and professionally. -Monitor front desk operations to ensure high standards of guest satisfaction. -Maintain a professional and welcoming atmosphere in the reception area. -Ensure proper cash handling, billing, and accounting procedures are followed. -Resolve issues related to overbooking, service failures, or staff shortages. -Act as the Manager on Duty in the absence of senior management.

Front Desk Agent Pre-Opening Team

-Greet guests warmly upon arrival and ensure a smooth check-in process. -Confirm reservations, verify identification, assign rooms, and issue room keys. -Process check-outs efficiently, handle payments, and ensure guest satisfaction before departure. -Make new reservations via phone, email, or online systems. -Modify or cancel existing bookings per guest requests. -Maintain accurate records of room availability and rate changes. -Provide information about hotel services and amenities. -Handle guest requests, complaints, and feedback in a polite, timely, and effective manner. -Follow up with guests to ensure satisfaction and resolve issues if any arise. -Operate hotel software systems

Food and Beverages Attendant

Management Trainee

Management Trainee